For Immediate Release
MEDIA CONTACT:
Robin Jane Kluz
ASURiO, Inc.
(303) 444-1395 ext 1360
Email: rkluz@asurio.com
ASURiO Inspection Systems Introduces
New Customer Self-Service Portal: ASURiO SSP®
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New web portal automates the management of customer inspection reports and communications
to improve efficiency of inspection businesses & provide better customer service
BOULDER, Colorado, Feb. 22, 2010 – ASURiO Inspections Systems (www.asurio.com), a leading provider of inspections technology for the collection and management of data captured in the field to manage compliance, risk, and asset management, today announced a major new offering: ASURiO SSP®, a customer “Self-Service Portal” for management and publishing of inspection reports. The new ASURiO Self-Service Portal (ASURiO SSP®) is designed to optimize and improve the relationship between inspection companies and their customers. This offering is available now to ASURiO Mobile customers.
The ASURiO Self-Service portal is a secure, hosted, Web-based system that automatically publishes and stores the inspection reports of ASURiO customers in one central location. Inspection reports are stored and organized by inspection company branch office, customer, and site of inspection. By storing inspection reports in one convenient, secure, online location, inspection businesses can refer their customers directly to the portal, where their customers can log in with a user name and password, and access copies of their own inspection reports as needed. They also can communicate electronically via the portal with their inspection company to inquire about invoices, schedule inspections, or authorize repairs. This provides additional operational efficiencies for inspection businesses, which spend many hours of administrative time searching for old inspection reports and re-sending them to customers.
Customers benefit because they have 24/7 access to their own inspection information, in one, secure, easy-to-search location.
Specifically, ASURiO SSP® helps reduce administrative costs for inspections companies by letting customers access their own inspections reports online. ASURiO’s Self-Service Portal will provide the customers of inspections business with the following types of information:
- Past history of inspections at various locations;
- Pending inspections that already are scheduled;
- Inspections that yielded deficiency situations that require maintenance and/or repairs;
- Reprints of existing inspection reports;
- Electronic authorization for deficiency maintenance and/or repairs; and more.
In addition, the ASURiO Self-Service Portal functions as a tool for customers to schedule or re-schedule inspections, communicate with inspectors, and communicate with the contractor’s accounting department to streamline invoicing as opposed to phone calls, missed voicemails, etc.
ASURiO SSP® offers many benefits
ASURiO’s new Self-Service Portal helps improve customer service and satisfaction, and also fosters efficiencies that can either reduce administrative costs or improve profitability, or both. The following are just some of the reasons why:
- Reduced administrative costs and administration time spent on non-billable tasks: This Self-Service Portal can significantly reduce the amount of administrative time inspections companies have to spend on tasks that often are not billed back to clients (finding & re-sending old inspection reports, for example).
- Faster response to customer requests for inspection information: The ASURiO SSP speeds up the inspection process by providing customers with access to their own inspection information without having to search through old files, which can delay the resolution of inspection deficiencies.
- Increased revenue opportunities: By allowing inspection businesses to administer access to the portal across its customers – or even designate one or more individuals at a large customer to administer access for others within that same company – ASURiO delivers a distributed security model that could easily be marketed to inspection business customers to enhance revenue.
- Supports complex corporate structures: The ASURiO SSP supports the various corporate structures of inspection businesses, and can sort inspection reports by customer, division, branch, and inspection site.
- Works for in-house and hosted ASURiO deployments: ASURiO SSP works equally as well for ASURiO customers that have licensed the use of ASURiO software inside their own datacenters – as well as ASURiO customers that are hosting their application at ASURiO’s data center.
- Offers enhanced professionalism & branding: The ASURiO SSP provides each ASURiO customer with an internet portal featuring their own logo and brand, allowing them to present a helpful, new BRANDED service to THEIR customers.
- Offers enhanced security & protection of inspection documents: Inspection reports are stored in ASURiO’s sophisticated data center, thus providing secure, off-site storage of inspection data
- Fast-track Implementation: Time to launch your company on the ASURiO SSP® is less than 1 week.
“The ASURiO Self-Service Portal was developed based on direct requests from customers, who were routinely losing old inspection reports, spending tremendous time on non-billable administrative tasks, and looking for a secure, affordable way to preserve inspection data,” said ASURiO President & Founder Frank Hightower. “The ASURiO SSP represents the continuing investment ASURiO is making to improve inspection technology and processes,” he said.
“In addition, given today’s challenging economic times, customers in most industries are ‘shopping around’ for better pricing and better service, and are willing to change out long-time relationships if there’s financial incentive to do so,” noted Hightower. “ASURiO SSP provides inspection businesses with yet another opportunity to provide helpful service to their customers such as real-time updates about work status, 24/7 access to their own inspection information, and more, and in doing so, develop stronger relationships with customers.
About ASURiO Inspection Systems
ASURiO Inspection Systems offers an electronic system that automates and accelerates the process of gathering data in the field, for any type of inspection. The system then automates the management, sharing, and reporting of that data (for compliance with regulations, risk management, or asset management). ASURiO’s inspection system is proven in the field and currently is being used by three of the top five fire and life-safety inspections companies in the United States, and a host of more modestly sized firms in the same industry. The system also works equally well in other industries that require inspections work, such as hospitals, colleges & universities, and government facilities, to name a few. ASURiO Inspection Systems can be reached at (303) 444-1395, or www.asurio.com
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ASURiO Inspection Systems™, ASURiO Mobile 3.0™, AspectExpert™, and ASURiO Fire Panel Import Utility™ are trademarks of ASURiO, Inc.
