ASURiO SSP®: Self-Service Portal
An important part of the inspections business is the management and presentation of the resulting report. These are important documents, and the ability to file and retrieve these documents in the event of a fire inspection, lawsuit, or any other reason is critical to the management of data in the inspections business. Additionally, the accuracy and professionalism of the document represents the “product” of the inspection, and therefore reflects also on the professionalism of the organization delivering the inspection result.
Associated with the reports themselves is a large volume of customer phone calls centered around:
- Requests for service and changes to scheduled service
- Requests for inspection report reprinting and mailing/postage
- Queries around “what are you doing for me and when?”
- Need for a holistic view of “what we are doing – and when – across the branch, specific customers, and their sites”
Our customers have asked for help managing this high volume of calls, and to help improve the level of professionalism and customer service their customers perceive from their company.
Where ASURiO’s Forms and Reports have already been delivering on the professionalism, ASURiO’s SSP® is intended to streamline the delivery of these reports. Customers who subscribe to this service will be able to have their reports automatically populated into this portal, which customers will then be able to log into in order to see, download, or print.
In addition, the ASURiO SSP® provides a convenient, centralized, automated point of interaction between you and your inspection customers.
- Your customers can view inspections that are Scheduled and those that are Completed using a convenient calendar view by customer and by site
- Your customers can view deficiency reports along with their completed inspection reports
- Your customers can send messages directly to you through the portal to request additional service, modify appointments, provide feedback, etc
The ASURiO SSP® is branded with YOUR logo and increases your visibility and revenue potential with your inspection customers.
In summary, the ASURiO SSP® can SAVE YOU MONEY by reducing the need for phone calls to schedule/reschedule inspections and eliminating printing in the back office and in the field, and can ENHANCE YOUR REVENUE by providing you with a service that you can offer your inspection customers at a premium if you so choose.
